Frequently asked questions
Answers to the most common questions, for guests and hosts.
Search by city and dates, open the listing and choose "Book". With "Instant Book" confirmation is immediate; with "Request to book" the host approves within 24h.
Payment happens on the platform by card. With a booking request, the amount is pre-authorized and only charged once the host accepts.
No. The price you see is what you pay, plus any cleaning fee and tourist tax shown on the listing.
The precise address and map location are shown only after a confirmed booking.
It depends on the listing's policy (Flexible, Moderate or Strict). You'll find the terms and refund percentages on the listing page.
From the host backoffice, open "Add listing" and complete the 14 steps of the wizard. You can save as a draft and resume anytime.
Stripe handles payments securely. Until you connect it, your listings stay hidden from guests.
A 10% commission on every confirmed booking. No activation fee.
The payout reaches your account within 3 days of the guest's check-in.
It's the National Identification Code, mandatory for short-term rentals. It's required in the wizard but never visible to guests.